Recursos

¿Cómo adaptarse al huésped chino?

[:en]Very often, sun & beach tourism and a glass of sangría on a large and sunny terrace by the sea are what people think of when they hear Spain. This is an old myth but most of you know that tourism in Spain includes much…

¿Tienen ética los hoteles?

[:en]Today, we are in a philosophical mood. We think it’s a good habit to apply general concepts to our sector once in a while and, as you know, it’s not the first time we do it. It’s worth reading a few lines about the project…

La evolución del recepcionista

Times are changing, and so do clients’ needs. Therefore, everything in the hospitality industry must adapt to new situations. In our post today we will present some ideas about the tasks traditionally performed by hotel receptionists and how these are changing. We will try to…

¿Cómo hacer encuestas eficientes?

Last week, we were talking about how to design a newsletter as a means to communicate with clients and show the latest novelties. Today, the post will be focused on how to measure client satisfaction, something extremely important for hoteliers. These days, it is necessary…

Capítulo 4. PMS Hotel: ¿Te adaptas o se adapta?

The idea for this post came to us when we were thinking about the different business models implemented in hotel establishments. Each hotel has its own business model and, obviously, there is a need to find the most appropriate tool for their management. Today, we…

Las relaciones importan: 10 argumentos para usar LinkedIn

Today, we are talking about one of the most important social networks. LinkedIn has been ranking high for some time now and it will be 9 years old in May. LinkedIn, as other networking sites, is based on the theory that everyone can be connected…

¿Cómo llevar a cabo una copia de seguridad?

La mejor forma de mantener la información al día y sin peligro de pérdidas es llevar un plan de mantenimiento de copias de seguridad. Lo ideal sería un proceso automatizado, fiable y gestionado por profesionales.  Pero la realidad es otra y solo nos acordamos de…

Estrategias ganadoras en momentos de incertidumbre

Key factors in an ICT company We could spend hours talking about those factors that determine the future of an ICT company, especially if we refer to the tourism sector. But I will focus now on three factors that I consider to be essential. First,…