Recursos

Las preocupaciones actuales del hotelero

For today’s post, we have decided to address some of the main concerns hoteliers have about the hospitality industry. We could say that hoteliers have been in a rather comfortable position year after year but the economic crisis, different changes in the sector, new consumers’…

Entrevista a Leda Giordano: Accesibilidad para todos

When we talk about Nautilus Lanzarote, one of the first things that come to our minds is their concern about accessibility at all levels. Leda Giordano, CEO at Nautilus Lanzarote is aware of the importance of accessibility to all the facilities in the hotel, and…

Todos quieren lo mismo: atención al cliente

We all agree that the hotel product is based on customer care, as itbelongs to the tertiary sector, which provides services to clients. Every aspect related to hotel management is conditioned by this factor. A hotel is formed by a tangible, physical, part -facilities- and an…

Reputación hotelera: opiniones vs. seguidores

We are witnessing a certain obsession to get more and more followers on social networking sites. Today, we wonder what hotelier’s true objectives are. What are they after when it comes to improving their online reputation? According to a survey carried out by ReviewPro, hotelier’s…

Industria hotelera: cambios y adaptación

Having a look at new trends in the hospitality industry today, we have decided to select some of the posts previously published on our blog and draw some conclusions about online marketing in the hospitality industry. This industry is witnessing a change in the behavior…

Entorno on line en clave hotelera

Today, we are dedicating some lines to one of our partners: Global Red. We visited their headquarters, where José Manuel Ramírez (CEO at Global Red) made us feel very welcome. We were asking him some questions about the importance of the online environment for hotels. First,…

Ventajas de mantener tu gestión centralizada

Centralized management has brought about a move forward in the hospitality sector. Some weeks ago, we published a post describing some of the tools available in the market aimed at centralizing different hotel departments. The importance of technology when it comes to dealing with great amounts…

¿Cómo actúan los hoteles de lujo en Twitter?

This week, we are going to tell you about the results of a study we have been carrying out for several months. Out of curiosity, we wanted to know more about the participation of 4 and 5-star hotels on Twitter. The study is divided into…

¿Cómo fidelizar si soy un hotel independiente?

Many hotel owners are obsessed with trying to find the perfect formula to make their clients loyal. There are many different loyalty programs in the market aimed at keeping clients happy so that they come back. Today, loyalty mechanisms are changing and their goal is…