We possess within us two minds. So far I have written only of the conscious mind. I would now like to introduce you to your second mind, the hidden and mysterious subconscious.
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This may seem obvious, but hotel chains need centralizing – and centralized – tools to manage all hotels that belong to the same group. Managing large hotel chains is different from managing independent hotels, and far more complex. This is why we have split a…
This week, we have been asking ourselves a few questions about the training necessary to be a good hotel receptionist, the requirements hoteliers ask for when they are hiring personnel and the training programs currently available. Training and specialization are really important but we don’t…
Three weeks ago, we published a post where we applied Maslow’s Hierarchy of Needs to the Hospitality Industry, classifying the needs of our sector into the five levels suggested by Maslow. We have received different comments about though our blog, LinkedIn and Twitter, and we don’t want…
Today’s post is slightly different from previous ones. It is about a platform where users can share their traveling experiences and also arrange their trip into different stages, upload images, contact other travelers and many other things. We invite you to meet Routy, the website…
Some weeks ago, we were talking about boutique hotels. If we connect this tendency with new clients who belong to The Millennial Generation, we have the ingredients for our post today about hipster hotels. The term millennial is commonly used to refer to the generation…
Hotels are increasingly using different tools to improve their online visibility and reach as many clients as possible. Customers turn to online distribution channels when they look for hotels, so these have been forced to strengthen their online presence. What criteria should hotels follow when…
Our challenge today is to apply the famous Maslow’s Hierarchy of Needs to the hospitality business. This theory is still relevant today to understand human motivation and personal development in workplace environments and business management. The idea is that people have basic needs in life…
After our previous post, and some conversations with our clients, we can confirm that hotels are now awakening, accepting new challenges and embracing growing technology trends. Today, in a rapidly changing market, this is a must and not an option. It is necessary to invest not…
There are more and more hotels that can be classified as boutique hotels. It is one of the ways for small hotels to face changes and adapt to new scenarios. This tendency is now found in both sun and beach hotels and urban areas. What…
Times are changing, and so do clients’ needs. Therefore, everything in the hospitality industry must adapt to new situations. In our post today we will present some ideas about the tasks traditionally performed by hotel receptionists and how these are changing. We will try to…