We possess within us two minds. So far I have written only of the conscious mind. I would now like to introduce you to your second mind, the hidden and mysterious subconscious.
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As you already know, hygiene is increasingly one of the top priorities when it comes to guest satisfaction, so hotels need to establish certain mechanisms to manage cleaning tasks. The person in charge of housekeeping needs tools to organize and coordinate the workforce that will…
Last week, we wrote a post focused on how useful it is to have the best possible warehouse management software in order to record incoming and outgoing goods. Today, we would like to provide more detailed information by introducing another module, easy to integrate with…
New technologies offer really interesting advantages for all management tasks, for all sectors. Generally speaking, it is essential to optimize all processes derived from management. Going deep into the complex world of hotel management, we must admit that any step that makes these processes easier…
On this post you can learn more about the PMS interfaces related to payment system: Dataphone A dataphone is a compact device which is usually installed at any business and enables clients to pay using a credit or debit card. Usually, dataphones are provided by…
This PMS interface is based on a universal document reader (National Identity Card, passport, etc.) that imports all identification details of clients recognized by OCR systems automatically to Winhotel SQL. What are its characteristics if integrated with Winhotel PMS? Functionality. Thanks to this interface, Winhotel…
When you have been working in the same sector for a while, you tend to think that everything has already been invented and there is no much room for innovation. I don’t agree with this. I think that a constantly, and rapidly, changing environment translates…
This chapter will be focused on those PMS interfaces classified in the Pay Per Consume area. The main feature of these sevices is that clients are charged according to what they have consumed. There are mainly four integrations in this area: Control Center Link Wi-Fi Pay per…
We are still analyzing those areas that can be integrated with a software management system. One of these areas is Client Management, and it consists of the following tools: 1. Hotel CRM Today, CRMs are essential when managing the list of customers of hotel establishments. In the end,…
Today, I will write a few lines about customer segmentation and adaptation to the specific needs of clients in the context of marketing strategies. We often hear about client management tools and how these enable efficient market segmentation. Segmentation implies the creation of new opportunities…
What is the importance that should be given to full online integration of our search engine? We are all aware of the fact that, in these difficult times of economic crisis, hotel clients try not to spend too much on their holidays. Usually, they try…