We possess within us two minds. So far I have written only of the conscious mind. I would now like to introduce you to your second mind, the hidden and mysterious subconscious.
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A big part of the hospitality industry has not realized yet the importance of having a good reaction facing the new business models that are arising in this industry. They think there’s no need to change or enter into competition with such models, as the…
It’s a fact. Technology is changing our lives at all levels. And again, we apply it to the hospitality sector to see what’s new. An article published in Hosteltur in August 2014, and grounded on an online report by the agency Destinia, has caught our attention….
There are always new challenges and changes to face in the world of business. Luckily or unluckily, technology goes so fast that companies must keep up with changes and new business models if they don’t want to be left behind. It’s not different in the…
Not long ago, we published a post with some suggestions to make guests spend their money in our hotel. Christmas is a major festivity worldwide -and an opportunity for hotels to put some of these ideas into practice. Hotels mustn’t let go opportunities to get maximum…
We woke up last week to headlines from two important magazines – Hosteltur and TecnoHotel– on how hotels use social media. Both mention a case study carried out by the communication consultant company Porter Novelli through their digital communication area, PNConnect, for the multinational group of customer…
We feel really proud of our clients at Playa Senator and this is why we would like to publish some information about the projects they have been working on recently. Playa Senator, a group based in Almeria, Spain, has 31 hotels so far, which makes 7.000…
For today’s post, we have decided to address some of the main concerns hoteliers have about the hospitality industry. We could say that hoteliers have been in a rather comfortable position year after year but the economic crisis, different changes in the sector, new consumers’…
When we talk about Nautilus Lanzarote, one of the first things that come to our minds is their concern about accessibility at all levels. Leda Giordano, CEO at Nautilus Lanzarote is aware of the importance of accessibility to all the facilities in the hotel, and…
Many hotel owners are obsessed with trying to find the perfect formula to make their clients loyal. There are many different loyalty programs in the market aimed at keeping clients happy so that they come back. Today, loyalty mechanisms are changing and their goal is…
This week, we have been asking ourselves a few questions about the training necessary to be a good hotel receptionist, the requirements hoteliers ask for when they are hiring personnel and the training programs currently available. Training and specialization are really important but we don’t…